It All Comes Down to the Existing Investment Consumers Have Made in their iTunes Library of Music, Movies, Games, Apps, and Television Shows

It doesn't matter if the iPhone is the "best" compared to other smart phones when it comes to screen size, processor speed, etc. Much of the success is now due to the financial investment tens of millions of consumers have made in their media content, including music, television shows, movies, games, apps, and podcasts, most of which cannot be moved to a competing smart phone platform due to the propreitary iTunes format.
It seems that a handful of tech folks and business bloggers – and, in fact, even my own brother – don’t seem to understand that the reason people choose the iPhone over other smart phones, even if those other smart phones have bigger screens, more memory, and non-restricted applications, is because tens of millions of consumers now have a vested financial interest in their music, movie, television, and podcast libraries on the proprietary iTunes store.
In other words, the Apple iPhone was the market leader in smart phones as a result of its state-of-the-art debut in 2007. More than 50 million consumers switched to the iPhone and began buying music, movies, and apps through iTunes. Those intellectual assets have real value and won’t work with other formats or machines, at least not without some non-standard skills that most people don’t have. By being first to market, especially for those who bought an iPod almost ten years ago, Apple locked people into their closed economic system.
In my own case, right now I have nearly 3,000 songs, at about $1 each, so $3,000. I have probably 500 television shows and movies at an average of $2 each, so another $1,000. I have maybe another $300 to $400 worth of apps for both my iPhone and iPad. Thus, my investment is roughly $4,300 thus far in the iTunes format, and that doesn’t even include the new iBook program, which I have been using to purchase books from Apple (and will probably become bigger than my music budget before long).
Furthermore, it helps that the iPhone is a kick-ass product with a lot of great features that most people have never seen. This causes people to increase their media investment, and the cycle strengthens. It is one of the reasons I expect Apple to have a huge market share in the publishing industry for books in a few years, and why I am working to have my new upcoming book released in the iBook store before the printed publications are available.
The Wave Surfing Mental Model
In Charlie Munger mental model terms, this is known as “wave surfing” whereby one firm reaches market first, gathers market share, and gets consumers invested in maintaining their financial commitment to the company’s products so it becomes painful to switch to another brand. Charlie explains that it is predominately why Microsoft generated so much wealth for its owners. DOS and Windows were never the best operating system, but they were the first to enjoy widespread market acceptance, entrenching their dominance (to the dismay of some people who didn’t understand the underlying reasons behind this).
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